Root Cause Wellness and Therapy (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when using our website or services.

privacy policy

1. Information We Collect
We may collect the following types of information:

  • Personal information you voluntarily provide (such as name, email, phone number, or appointment details).

  • Health-related information you choose to share when scheduling or receiving services.

  • Technical information automatically collected, such as IP address, browser type, and pages visited, through cookies or analytics tools.


2. How We Use Your Information
We will never sell or rent your personal information to third parties.
Your information may be used to:

  • Provide and personalize our services.

  • Communicate with you regarding appointments, updates, or inquiries.

  • Improve website functionality and user experience.

  • Comply with legal and professional obligations.


3. Confidentiality of Health Information
Information shared in therapy or wellness services is confidential in accordance with Virginia law and professional ethics. Exceptions include:

  • Risk of serious harm to self or others.

  • Suspected abuse or neglect of a child or vulnerable adult.

  • Legal requirements, such as court orders.


4. Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking
Our Site may use cookies or analytics tools to understand visitor behavior and improve user experience. You can disable cookies in your browser settings, but some features may not function properly.

6. Third-Party Services
We may link to third-party websites or use third-party scheduling/payment platforms. We are not responsible for the privacy practices of these external sites.

7. Your Rights
If you are a resident of Virginia, you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of personal information, subject to legal and ethical requirements.

8. Children’s Privacy
Our website and services are not directed to children under 13. Parents/guardians may request services for minors, but we do not knowingly collect personal information from children without consent.

9. Contact Us
For questions regarding this policy, please contact:
Root Cause Wellness and Therapy
102 Archway Ct.
Lynchburg, VA 24502
jordyn@rootcausewellnessandtherapy.com
Phone: 540-390-0088 | Fax: 540-348-3249

I work with individuals both in-person in Lynchburg and remotely across Virginia.

Let’s connect for a complimentary 20-minute discovery call to see if we’re the right fit to work together!

let’s begin your journey to healing.